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Incentives WORK!
In the Summer of 2005 General Motors unveiled its hit consumer incentive program,
"Employee Discount for Everyone." Did Americans respond to this already successful
company's ploy for new business? YES! The promotion saw GM's share
of the U.S. auto market jump an astounding 6.7 percent in one month!.
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Why use incentives?
We are living in a new century! In today's highly competitive marketplace, it can
be difficult to make a sale. Just being aggressive doesn't cut it any longer. Sales
skills alone aren't enough to compete when so many new products and services become everyday commodities. Consumers are smarter, better educated.
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The readily available mass of media has exposed the new client to numerous options
for the same product or service.
You've got to distinctively separate your business from the competition and lead
each of your prospects and customers to think, 'I would have to be a complete idiot
to do business with anyone else'...regardless of the price. They are shopping for
the best bargains and they of course want more than what they paid for.
In addition the lazy, non-dedicated, employee is a consistently growing problem.
Having motivated employees who work hard to build your business is always a challenge.
Every industry both online or offline needs a cutting-edge cost-effective powerful
marketing tool that appeals to every kind of consumer and can motivate every kind
of employee.
Here are some compelling reasons why you should consider using incentives
as such a tool:
- Knowledgeable and attentive employees account for 80% of the reasons consumers feel
satisfied, according to a PNC Bank Corp. survey.
- Fewer than one in four American workers is working at full potential; half of all
workers do no more than directly asked, and 75% of employees say they could be more
effective in their jobs, according to the Public Agenda forum.
- 70% of unhappy customers abandon vendors because of poor service, according to the
Forum Corp.
- A 5% increase in customer retention can increase lifetime profits from a customer
by 75%, according to the Loyalty Effect by Frederick Reichheld.
The bottom line is this - loyal customers and productive employees are the foundation
of a successful business. But to continuously retain and motivate people can be
a difficult challenge. Vacation and travel incentives, a proven motivator, will
achieve this purpose.
How Can I Use Incentives in My Business?
Incentive programs can be used successfully in many ways, here are a few:
Sales and Customer Retention
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Attract New Visitors to Your Store or Web Site |
Open More Investment Accounts |
Business Gifts |
Promote Closeout Inventories |
Close More Sales |
Referral Incentives |
Consumer/User Promotions |
Sell More Products |
Create New Markets |
Set More Appointments |
Encourage Repeat Business |
Thank You Gifts |
Improve Direct Mail Response |
Upgrade Sales and Purchases
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Maintaining Price Integrity |
Employee Improvement/Dedication
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Acknowledge Milestones and Achievements |
Increase Employee Loyalty |
Create a Successful Sales Team |
Motivating Sales Staff
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Ensure a Safe Workplace |
Reward Employees |
Exceed Sales Goals |
Reward Extraordinary Service and Top Performers |
Foster Teamwork |
Sales Incentives |
Improve Attendance |
Support Perfect Attendance |
Others
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Fund Raising |
Increase Circulation |
Trade Show Giveaways |
Below are a few specific case examples and ideas of the great benefits and possibilities
derived from using Incentives, namely Travel Incentives. Credit - Lynne Gabriel
(ArriveNet Editorials - Apr 07, 2005)
Sales Incentives - To increase sales
In a May 1998 Promo Magazine special report, it was noted that LifeUSA attracted
new agents and sent sales soaring by abandoning its annual cash incentive program
for a more inclusive campaign that gave out merchandise and travel. By the program's
conclusion, policy enrollments exceeded LifeUSA's initial goal by 700%. There were
10,000 certificates issued and were more than twice what the company planned for.
(Copyright IMA)
Employee Incentives - To motivate, retain and reward loyal and efficient employees
A small retail store in Maryland, Target Appliance, used travel incentives. "We
introduced our first travel incentive for sales employees five years ago," says
President Daryl Gamerman, "and since then we've only lost staff due to retirement.
I don't ever have a problem with our sales people not working hard or volunteering
for extra work, because they know it will help qualify them for a great trip.
Customer Loyalty Incentives - To build customer loyalty and trust
The Frequent Builders Program at Garco Building Systems offered travel awards to
individuals. Since launching the program five years ago, Garco has experienced a
15 to 25% growth rate, compared to an industry standard of 2-3%. In 2000, the company
grew a robust 37%. While it's impossible to measure precisely the role that the
Frequent Builders Program played, "there is no doubt in mind that it helps to build
customer loyalty," says Loomis.
Referral Incentives - To develop contacts or promote referrals
'Refer three new customers to our Tanning Salon and we will give you a free cruise
to the Bahamas or Mexico.' is one example of so many ways to use incentives to get
those referrals every company needs.
Purchase Incentives - Increase cash flow and obtain money upfront
'Pre-pay a one year service agreement, you will get a free 7 days and 6 nights resort
condo accommodation in the destination of your choice.' is an example how incentives
can be used to up sell.
Member Perks - Sell new accounts or memberships
'Join our golf club now and we will send you and a companion to Las Vegas with airfare
and hotel for free!'
'We will send you and a companion to a free vacation for 3 days/2 nights in over
30 destinations when you open a checking or savings account with us.'
Encourage responsiveness or trial of product or service
'Send back our questionnaire, we will send you and a companion to Orlando near Disney
with free hotel and airfare!'
'We will give you a free 3 day/2 night vacation to Orlando when you test drive our
all new 2002 Honda Hybrid.'
These are just a few types of companies who successfully use Incentives in their
businesses:
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Auto Dealerships |
Multi-Level Marketers |
Banks |
Non-profit organizations (fundraising, etc.) |
Catalog Companies |
Office Supply Companies |
Churches |
Public Speakers |
Credit Card Companies |
Radio Stations |
Distributors |
Real Estate Brokers |
Furniture Retailers |
Retailers |
Insurance Companies |
Service Providers |
Jewelry Stores |
Sports Organizations |
Manufacturers |
Telemarketers |
Mortgage Lenders |
Wholesalers |
By now you should appreciate the great value of using incentives in any business.
And perhaps you already have some ideas flowing as to how you will use incentives
in your business.
But of all the types of Incentive ideas on the market Travel takes the gold home!
Do Travel Incentives Work?
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